This is a work-based qualification suitable for anyone who works delivering a service to a customer.
See units listed below. Students are allocated to a dedicated assessor who will visit them in the workplace to carry out assessments, set targets, provide support and monitor their progress.
To achieve a full Level 2 NVQ Certificate in Customer Service, students must achieve a minimum of 28 credits. The students must achieve 8 credits from the mandatory units, and a further 20 credits from optional units, at least 1 unit from each group. A minimum of 11 credits gained from the optional units must be from level 2 units.
The assessor will carry out a skillscan with the student in their workplace to help identify the best optional units for them to choose. The final decision is agreed between the student, their employer and their assessor.
There are no entry requirements if this qualification is being followed on a stand-alone basis. If it’s being completed as part of an apprenticeship then entry requirements apply.
The course duration is between 6-12 months, dependent on:
Apprenticeship funding is available for this course. The student’s eligibility for funding will be assessed once they have applied. If the student isn’t eligible for funding, the cost of the course is £650 including VAT.
On completion of this course students will have the knowledge and skills to work in customer service. They can progress on to complete the NVQ Level 3 Diploma in customer service.