An apprenticeship is a work-based learning programme which includes paid employment and the achievement of recognised industry qualifications. Students are employed by a company and work alongside experienced staff to gain skills on-the-job. In addition, they may need to attend training sessions at the Mode training centre on a regular basis throughout their apprenticeship.
Apprenticeships are available at intermediate or advanced level.
Benefits to students: paid employment; paid holidays; quality training; national, industry-recognised qualifications; job-specific skills; personal development.
Benefits to business: improved productivity; staff trained to relevant, industry-recognised qualifications; higher staff motivation and retention.
Customer service apprentices usually work at the front end of an employer’s business activities and regularly assist customers. Duties vary but usually involve making sure that customers are dealt with in a positive, reliable and pleasant way: offering advice, answering questions or handling complaints.
To properly assist customers, customer service apprentices need clear and up-to-date knowledge of their employer’s products and services. They also need to be able to communicate with all sorts of people.