Customer Service Apprenticeship
1 to 2 years depending on student progress
Level 2 Diploma in Customer Service
This course teaches skills for customer service roles or to develop your skills in your current job. It’s useful for any job that includes frequent contact with customers. It covers customer service terminology and learn up to date techniques such as using social media for customer service.
Delivering customer service; understanding customers; the principals of customer service; understanding employer organization; managing personal and professional development.
Written customer communications; effective use of the telephone; processing customer information; demonstrating health and safety procedures; sales techniques and use of bespoke software.
• Throughout the apprenticeship, students are employed and receive a wage
• Training is a mix of practical on-the-job, and off-the-job training during which a portfolio of evidence will be assessed
• After completion, students could progress onto an advanced apprenticeship in customer service
• Tutors from Mode provide ongoing support and assessment to students throughout their course, and this includes additional training in English and maths if necessary
Costs and funding
This apprenticeship costs £1500.The costs of training and assessment are paid for in full with government funding for 16 to 18 year olds. Costs are also covered for 19 to 24 year olds with an Education Health & Care Plan. There is a contribution from employers for apprentices who fall out of these categories. The course can also be paid for privately.